![]() On the device picture below, Smart Network Switch is at the top of the wifi screen. If Smart Network Switch is turned on, your Ring product will almost definitely not set up successfully. If you don't receive a prompt like the one above, another thing to look for is a feature called Smart Network Switch. In the case of the prompt below, you would simply tap OK and then return to the Ring app: Look for the option that will enable you to connect to this network (regardless of its lack of Internet connection). The important thing to look for is a message warning you that the network you are trying to connect to doesn't provide internet access. The exact message and wording you see may vary due to the numerous makes and models of Android devices. What you may see is a message like the one below. ![]() If you're in the process of setting up your Ring device, select the wifi network of your Ring device, which will start with one of the following prefixes: "Ring-", "Chime-", or "ChimePro-" To get to your wifi settings, tap and hold on the wifi icon, until you land on a screen with a list of wifi networks. On most Android devices, you can swipe down from the top of your screen to reveal a menu like this: To remedy this situation, you'll need to manually navigate to your wifi settings. This feature is also sometimes called "Mobile Network Switch" or "Auto-switch to mobile network." The likely source of the trouble you are experiencing is a setting in some Android devices called a Smart Network Switch. This article addresses when set up of a Ring product on an Android device either fails, or gets stuck in the middle of the setup process. Smart Network Switch - Android Setup Troubleshooting
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